Welcome to Digit Relay. These Terms of Service ("Terms") govern your use of the Digit Relay website and services (the "Service"), operated by Digit Relay, Inc., a Texas corporation ("Digit Relay," "we," "us," or "our"). By using the Service — including purchasing the Port Protection Report — you agree to these Terms.
Digit Relay helps consumers prepare to transfer ("port") their phone number from one carrier to another. We provide information, tools, and a format check of the details you enter, so you can submit your own port request to your new carrier correctly. That check runs in your own web browser, on your device; the porting details you enter are never sent to Digit Relay (see the Privacy Policy below).
Important — what we do and don't do. Digit Relay guides and prepares you; you submit your own port request to your new carrier. We never submit a port on your behalf, and we are not a phone carrier. We do not have access to your carrier's private account records, and we cannot guarantee that any carrier will approve or complete your transfer — that decision belongs solely to the carriers involved.
Much of the Service is free, including comparing plans, finding deals, and building your porting packet. The Port Protection Report is an optional paid product ($9.99, one-time) that provides a deeper review of your entered details, guidance on matching your carrier's requirements, and a final pre-submission checklist.
When you purchase the Port Protection Report, we will re-check your entered details as many times as it takes, at no additional charge, until your packet is formatted correctly and ready to submit to your carrier. This guarantee applies to the correctness and formatting of your packet based on your carrier's documented requirements. It is not a guarantee that your carrier will approve or complete the port, which is outside our control.
Digit Relay may earn a commission when you switch to a carrier or purchase a plan through links on our site, at no extra cost to you. Partners that pay us a commission are listed first in our deal and plan lists. Within each group, deals are sorted by score (or the option you choose). Carrier names and trademarks are used for identification only, and Digit Relay is independent — not owned or endorsed by any carrier. We earn affiliate commissions from some carriers.
The Service is provided "as is" and "as available," without warranties of any kind, express or implied, to the fullest extent permitted by law. Carrier requirements change frequently; while we work to keep our information accurate, we do not warrant that it is complete, current, or error-free.
To the maximum extent permitted by law, Digit Relay's total liability arising out of or relating to the Service or these Terms will not exceed the amount you paid us in the twelve (12) months before the event giving rise to the claim (and for the Port Protection Report, will not exceed the $9.99 you paid). Digit Relay is not liable for indirect, incidental, consequential, or special damages, including lost or delayed phone service, missed communications, or a carrier's decision to reject or delay a transfer.
We may update these Terms from time to time. The "Effective" date above reflects the latest version. Continued use of the Service after changes means you accept the updated Terms.
These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. Any disputes will be handled in the state or federal courts located in Texas.
Questions about these Terms? Email social@digitrelay.com.
The Port Protection Report is a digital product with instant access — the moment your payment is confirmed, the full report unlocks and is delivered to you immediately.
Our refund promise. Digit Relay checks that your details are correctly formatted and free of the common mistakes that get ports rejected, and gives you a carrier-specific briefing. If we tell you a detail passes and you later find we missed a formatting error we should have caught, we'll refund you in full. Because we cannot see your carrier's private account records, we can't guarantee the transfer itself — we guarantee the quality of our check.
Email social@digitrelay.com and tell us what went wrong. We'll work with you promptly.
Note: this Refund Policy covers the Port Protection Report purchased from Digit Relay. It does not cover charges by third parties, such as your phone carrier or a carrier you switch to through our links.
This Privacy Policy explains how Digit Relay, Inc. handles the information you provide when using the Service. We've designed Digit Relay to collect as little as possible and to treat your porting details with care.
To build your packet or check your port, you may enter information such as your phone number, current carrier, account number, transfer PIN, IMEI, billing ZIP, and (in the port wizard) the name and billing address on your account. The check is run by code that runs in your own web browser, on your device. These details are not transmitted to Digit Relay or to any other server to produce your result.
Your phone number, account number, transfer PIN, IMEI and ZIP are checked on your own device. They are never sent to Digit Relay or stored on any server. We never submit a port for you. Because these details never reach us, we have nothing to keep, sell, or share — they are not in any Digit Relay database, file, or log. The only thing the check page sends to our server is, after a purchase, the Stripe checkout session ID so we can confirm with Stripe that your payment went through; that request contains none of your porting details. We also never ask you to enter your Social Security number or full card number into Digit Relay.
All payments are processed by Stripe, our third-party payment processor. Your full card details are entered on Stripe's secure, PCI-compliant checkout and are handled entirely by Stripe — they never touch Digit Relay's servers. We receive only a confirmation that a payment succeeded, not your card number. Stripe's handling of your data is governed by Stripe's Privacy Policy.
Some features (like carrying your details from your free packet to the check page, or keeping your report while you pay and browse deals) hold your porting details temporarily in your own web browser using session storage for that tab. This stays on your device, is never sent to us, and is cleared when you close the tab. If you choose to save your deal-finder answers (such as your carrier, bill amount, and number of lines — never your account number or PIN), they are kept in your browser's local storage until you delete them from the deal finder or clear your browser data. The AI Switch Assistant keeps your progress, phone number and ZIP in local storage so you can pick up where you left off; it keeps your account number, transfer PIN and IMEI only in session storage for that tab, which is cleared when you close the tab. None of these are sent to us.
Email list and switch-plan forms. If you join our email list, we receive the email address you enter. If you request a switch plan on our home page, we receive the name, email, phone number, carrier, number of lines, switch timing and message you enter. Both forms are delivered by a third-party form service, FormSubmit (formsubmit.co), which emails the details to us. FormSubmit's handling of that data is governed by its own policies.
Your phone number. We'll only use your number to follow up about your switch plan. No marketing texts, and we never sell it. Reply STOP to any text to opt out.
Partnership inquiries. If you send a partnership inquiry, we receive the name, work email, company, and message you enter (collected through our website host's form service). We use these only to reply to you and to keep you updated about Digit Relay.
If you type a question into the chat box of our AI Switch Assistant, that message (along with which step you're on, the carriers you picked and your reason for switching) is sent to our server and to an AI provider to generate a reply. Please do not type your account number, transfer PIN or other sensitive details into the chat. The details you enter in the assistant's packet fields are not part of these messages and stay on your device.
We earn commissions from some partner links. When you click one, the partner or its affiliate network may set tracking cookies so it can tell that you came from Digit Relay. Those cookies are governed by the partner's own privacy policy.
Like most websites, our hosting and standard web tools may automatically collect limited technical information (such as your general location, browser type, and pages visited) to keep the site running and understand overall usage. This is not used to identify you personally.
You can use the free tools without purchasing anything. You can request information about the data associated with you, or ask us questions about your privacy, by emailing social@digitrelay.com.
The Service is intended for adults managing their own phone service and is not directed to children under 13. We do not knowingly collect information from children under 13.
We may update this Privacy Policy as our Service evolves. The "Effective" date above reflects the latest version.
Free phones, bill credits and cheaper unlimited plans — checked every Monday. Keep your number when you switch. We may earn a commission at no cost to you.