Port My Number — Digit Relay Concierge

⏱️ Takes about 5 minutes

Let's get your number moved — the right way.

Switching carriers usually goes sideways for one silly reason: one little detail doesn't match, and the whole thing bounces. Don't worry — that's exactly what I'm here for. I'll walk you through it one step at a time, and your number stays yours the whole way.

Free to use
Keep your number
Your PIN stays on your device

1

Tell me who you're leaving

I'll instantly know what they need.

2

I'll show you what to grab

Your account number, transfer PIN, and the one setting to switch off first — and exactly where to find each.

3

You enter your details

I'll check them for the mistakes that trip people up.

4

You get your packet

A clean checklist to hand your new carrier. Done.

✓Your old line keeps working until the transfer completes — expect a few minutes' gap while the new SIM activates.

✓Don't cancel your old plan yet — I'll tell you exactly when it's safe.

🔒Your phone number, account number, transfer PIN, IMEI and ZIP are checked on your own device. They are never sent to Digit Relay or stored on any server. We never submit a port for you.

What is "porting"? It just means moving your existing phone number from one carrier to another. You keep the same number — calls and texts keep working.

Why do ports fail? Mismatched info. Your new carrier asks your old carrier "can I have this number?" — and the old carrier only says yes if your account number, transfer PIN, name, and address match their records exactly. One typo and it's rejected.

A common mistake: using your regular account password instead of the special transfer PIN. They're different — and I'll show you how to get the right one.

Another common mistake: forgetting to turn off "number lock" / "port protection" first. Most carriers block transfers until you switch it off. I'll flag this for your carrier specifically.

How long does it take? Usually a few hours once you submit — sometimes up to a day. Your old line keeps working until the switch completes; expect a few minutes' gap while the new SIM activates.

First — who's your number with right now?

The carrier you're leaving. Tap it and I'll pull up exactly what they need.

Not sure? It's whoever you pay your phone bill to.

Here's exactly what they need from you.

Grab these things. I'll show you where each one hides. Take your time — I'll be right here.

✓Got everything? Don't worry if it took a minute — you're already past the part most people mess up.

Now let's punch in what you gathered.

As you type, I'll check each one. Green check = good. Red X = fix it. I'll tell you exactly what's wrong.

Your phone number

The 10-digit number you're keeping.

Your account number

From the carrier you're leaving.

Your transfer PIN

The special transfer/port-out PIN — not your password.

When all three boxes are green ✓, tap continue. If any is red ✗, fix it first.

Digit Relay — Your Port Packet

Keep this handy when you submit your number transfer · digitrelay.com

🎉 Your port packet is ready.

Here's everything, clean and in one place. Hand this to your new carrier and you're golden.

What now? Your choice.

Use your packet as-is

It's complete and yours — free. Everything you need to switch with confidence is right above.

Your packet already includes:

✓ Your account number and transfer PIN, ready to copy
✓ The exact steps to submit your port, in order
✓ Direct links and numbers for your carrier
✓ Every known gotcha to avoid — flagged for you

No sign-up, no payment — it's yours to keep.

✓ Ready to use right now

One last free check before you submit

Before you go, let's make sure your numbers are right. The next step runs a free check on the details you entered — and if you need it, that page also has direct links to your carrier to grab anything you're missing.

Here's the one thing I can't see from here: whether what you typed actually matches what your carrier has on file. That mismatch is a common reason ports bounce — one wrong digit, an expired PIN, a setting left on.

If you'd like, you can then unlock the full verification, where I'll:

✓ Guarantee your details are formatted right — re-check free until every field passes
✓ Show you the insider way to get your carrier's exact records
✓ Give you your final pre-submit checklist

One last free check — verify your numbers →

Free to run. The optional upgrade is only offered after — you're never charged just for checking.

💸

Before you switch — see if you're leaving money on the table

You've got your packet. Now here's the smart move: check the best current deals for a new carrier before you finish your port. Prepaid brands often run on the same networks for less — and switching is the perfect moment to grab a better plan.

🔍 Show me the best deals →

Your packet is saved above — copy or print it first, then come back and use it to finish your switch.